We understand that life can be unpredictable, and sometimes it becomes necessary to reconsider your ongoing commitments. At Prescribe FIT, we value the well-being and satisfaction of our patients, which is why we have developed a structured process to handle Lifestyle Health Coaching Program & Surgical Optimization Care Plan cancellations thoughtfully and thoroughly.
Here’s a step-by-step guide to help you navigate this process smoothly:
Step 1: Notify Your Health Coach Care Coordinator (CC): First, inform your Health Coach or CC that you are considering ending your Care Plan. This can be done either over the phone or through our PACE mobile app messaging system. Your CC is your main point of contact and will guide you through the initial stages of this process.
Not getting along with your assigned Health Coach Care Coordinator (CC)? No problem! We understand every pairing might not be the perfect fit. You will not hurt your CC’s feelings by asking for a different health coach.
Step 2: Consult Your Referring Doctor: Next, it is crucial to discuss your decision with your referring doctor who prescribed our program and monitors your results on a regular basis. They can provide medical insights and support your decision with their professional opinion. Their input is invaluable in ensuring that any changes to your Care Plan are made with your orthopedic health and overall well-being in mind.
Step 3: Speak to a Lead Care Coordinator (CC) or RN Supervisor: After discussing with your referring doctor, the next step is to speak to a Lead CC or RN Supervisor. They will conduct a comprehensive review of your situation, taking into account various factors that influence your Care Plan. The Lead CC or Supervisor will then make a decision on whether to keep your Care Plan open or to proceed with ending it. This decision is not taken lightly and involves careful consideration of several factors, including:
- CC and Patient Relationship: Is there a need for a different health coach or a new approach to improve results?
- Timing and Scheduling: Does the time and day of your interactions fit well with your schedule, or are there conflicts that need to be addressed?
- App Usability: Are there issues with using our app that are causing difficulties in maintaining your Care Plan?
- Cost: If Prescribe FIT is not fully covered by your insurance and you feel like you can’t afford the $50 per month for copays or coinsurance we can talk about other lifestyle changes to reduce your monthly spending.
- Other Obstacles: What specific challenges are you facing? The Lead CC will actively listen and work with you to strategize potential solutions.
Our Commitment to Transforming Patient Life(styles)
Our goal is to ensure that every decision made is in the best interest of our patients. We strive to provide the necessary support and resources to address any concerns or challenges you may encounter on your journey to better health. Simple lifestyle changes have been proven to not only treat and prevent orthopedic issues but studies have also shown that a healthy lifestyle can reduce your risk of cancer, heart disease, stroke, type 2 diabetes, Alzheimer’s, and other chronic conditions.
If you have any questions or need further assistance, please do not hesitate to contact us by filling out the form below. Your health and satisfaction are our top priorities.
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